Customer Support

Get answers to common support requests

Our self-help database is available 24 hours a day. It contains common support issues and their solutions.

Click here for answers to frequently asked questions

Having trouble with BibleWorks 6 and 7 on Windows Vista or Windows 7?
Click here for information.

Submit a support request

Customer support is free for registered users of BibleWorks. When sending email or faxes, please include your registration number or activation code. If you call, please have it on hand. 

Internet: Click here to submit a support request.
Voice Mail: +1 (757) 627-7100
Internet and E-Mail support requests will be answered before Voice Mail support requests. Because of the high volume of phone spam, calls that leave no Voice Mail message will not be returned.
Have an exciting 
idea or request?
We want to know how to make BibleWorks even better. If you've got an idea that will make BibleWorks more useful, click here to let us know! 

Talk to other BibleWorks users

As a free service to our users, we run a discussion forum in which you can talk to other BibleWorks users, ask questions, and even make suggestions. Click here to enter the forums.

Training workshops

BibleWorks occasionally runs training workshops. For more information, click here

General computer advice

Many questions that we receive involve general computer questions not specific to BibleWorks. We recommend taking a look at the excellent computer tutorials found on the internet. A large number of issues handled by BibleWorks technical support can be answered there.